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Corporate Anti-Globalism

Globalization versus the First Rule of Marketing.


Introduction

While globalization has presented opportunities to corporations seeking to expand their markets, it has also brought problems. In particular, globalization is helping to develop consumer awareness of price variations between regions. The result is not always beneficial to the corporations. Nevertheless, corporations are quite resourceful in their attempts to preserve their profits. This essay explains explains the geographical arbitrage problem that corporations face and some of the techniques they use to try to eliminate arbitrage opportunities.


The First Rule of Marketing

The first rule of marketing states: In other words, companies should charge what the customer is prepared to pay and not make pricing decisions based on cost. Although the company's cost determines its profit, it is not necessarily the primary factor the customer uses (or even knows) when making a decision to purchase. Obviously, if the cost is higher than any customer is willing pay, the company has a problem and will probably (1) not offer their product for sale. In the normal case however, the cost is lower than what the customer is willing to pay and the company will attempt to set the price to maximize its profit.

The optimal price is chosen using basic principals of micro-economics. Higher prices will reduce the number of customers and a lower price will increase it. The optimal price is the balance point where any price change reduces profit. Stated in pure economic terms, it is where the supply and demand curves meet. This is the law of supply and demand. An abundance of product depresses its price, a scarcity raises it. Likewise, when demand increases, the price increases. An oversupply causes prices to fall.

Less obvious is that an abundance of wealth (e.g. money) in the hands of consumers also cause prices to increase. Similary less wealth leads to lower prices. Here we are simply viewing the supply and demand mechanism through the lens of money rather than that of the product. The same rules apply, but the roles are reversed. You can view the transactions as if the product was being used to purchase money.


Regional Price Variations

Amongst its many effects, globalization has increased our awareness of other countries. With this awareness we recognize that many of the products we buy at home are also available elsewhere, often at a different price. Why are the prices for the same items different? It depends who you ask.

Most sellers, e.g. companies, will try to explain that different labor costs or shipping costs justify different prices. This is partially correct. Different labor and shipping costs, lead to different product costs.

An economist, on the other hand, will answer that the company is merely acting according to the first rule of marketing. The company is setting it's price, on based what the customers in each region are willing to pay. The different prices are caused by the company's attempt to maximize it profits in regions where the customers have different amounts of money.

Thus, if customers in a particular country have more (or less) money, prices will vary accordingly. Prices in a particular country roughly correlate to its wealth. This is hardly surprising. Things costs more in rich countries than in poor ones. Now we know why.


Arbitrage Between Regions

Globalization exposes price variations between regions. People now recognize that prices for the exact same product are different in different places. Often the prices differences are exploited. We all have friends who save money by stocking up on familiar products while on holiday. Perhaps you have even done it yourself.

What occurs when you buy cheaper somewhere else? You reduce the demand in the expensive region and increase demand in the cheaper one. In theory, you could make business of buying in the cheaper region and selling in the expensive one. Indeed, many companies do. However, this practice, called arbitrage, alters the demand in both regions and leads to a leveling out of prices, until the arbitrage profit is no longer assured (2).


Barriers to Arbitrage

Unfortunately for companies, arbitrage reduces their profits. Companies therefore adopt strategies to reduce or eliminate it. How can a company avoid arbitrage? There are a number of ways:

Public relations: Communications activites by companies that attempt to convince the consumer not to transfer products between regions. Often companies exploit a lack of knowledge about the different regions in order to generate fear and uncertainty in the consumer. This can range from dis-information about consumer rights and inter-regional compatibility issues right through to racial and xenophobic hysteria.

Exploitation of regional differences: The product makes use of regional differences that makes it difficult or impossible to use in an alternate region. This can include subtle techniques such as instruction books in a single foreign language or a technical incompatibility that prevents the product from being used in regions that have different power, telephone or other connections.

Cosmetic regional variations: The product is slightly different in different regions, in order to make it difficult to recognize or compare like products. The variations can range from different product naming and model numbers to changes in appearance and function. More extreme variations include adding high price, low cost, 'features' to products sold in regions that support high prices. In high price regions it is often impossible to purchase the simple or inexpensive version of the product.

Purchase and transfer restrictions: The product is assigned to a specific user at the time and location of purchase. It may only used in the country of purchase and cannot be transferred to others. Airline tickets are a typical example. Your airline ticket is priced accourding to the country in which your journey is started. This is usually where the ticket is purchased. Other travellers making the same journey in the opposite direction may pay a completely different price for the same travel conditions, yet sit right next to you in the same plane.

Guarantee and service restrictions: Guarantee work and service is only available in the region in which the product is purchased. The product must be returned to the original region, or in extreme cases to the original point of sale, for repairs or replacement. The guarantee is void and service is unavailable or prohibitively expensive outside the region of sale.

Region codes: Technical mechanisms that only allow the product to be used in the region of sale. A typical example is the DVD, which may only be viewed on players where the player's region code matches that of the DVD. There are currently rumors that companies may introduce region codes in computer perpherials and video games.

Regulation: Regulations that prevent the use, transfer (import barries and export prohibitions), modifiction, reverse engineering or other activities that enable the use of the company's products in other regions. Companies sometimes enguage in intense lobbying efforts, and in some cases even outright bribery, to encourage the enactment of such regulations. Global corporations are often able to exert considerable pressure on the governments of smaller and poorer countries.


Conclusion

To the consumer, many of the arbitrage barriers seem unfair. But should all barriers to arbitrage be eliminated? There is no simple answer. The stance you take depends on your goals. The goals of the different groups, the companies, customers and the regulatory bodies, conflict. Even within a single group the answer is not obvious. For example, consumers generally desire lower prices; and consumers in low price regions are unlikely to welcome the higher prices caused by arbitrage profiteurs.

Regulatory bodies and goventments also have conflicting interests. While most governments have organizations dedicated to protecting consumer interests, a government may decide these are a secondary consideration and allow corporations considerable freedom in exchange for a what they perceive as a better chance for economic growth.

Interestingly, not all companies are interested in preventing arbitrage. Preventing arbitrage requires effort. It may be better to maintain profits by reducing costs and eliminating costly regional product variations. A company doing so may even gain market share at the expense of its competitors, since barriers to arbitrage are generally unpopular with customers. Intelligent international companies will be proactive in their pricing and will embrace an simplified international pricing strategy. This will help them reduce costs rather than suffer the increased costs caused by trying to eliminate arbitrage opportunities.

The exact result is difficult to predict. As has happened before globalization, companies and consumers will evolve elaborate strategies in their attempts to maximize their gain. One thing is certain. While globalization is creating forces that reduce regional price variations, it will never completely eliminate them.


Notes

  1. Unless the company is attempting to force competitors out of the market by selling the product at a loss. This can occur when a company is trying to gain a monopoly or cartel position in the market. Once it is achieved the company will raise prices, sometimes excessively, in order to make profits.

  2. Arbitrage also occurs in local markets and is ultimately what causes prices to stabilize.

Copyright 2002, Alan Hodgkinson. All rights reserved.